How to Order

Frequently Asked Questions

Our most asked questions can be found here. If you do not see a answer to one you can always call or text 419-722-4003. You can also email Hello@SudandDuds.com

Will my clothes be washed or dried with other customer's clothes?

No, your laundry is kept together from the moment it arrives our facility. We also have cameras to track it from start to finish in case of any discrepancies.
Icon - Elements Webflow Library - BRIX Templates

Can you hang my clothes?

Yes! In your settings you can select what to hang or fold. There is no additional cost to hang.

Icon - Elements Webflow Library - BRIX Templates

What detergents do you use?

We have a wide variety of laundry products you can choose from on your account.

Icon - Elements Webflow Library - BRIX Templates

How do you handle colors?

All orders are treated with a color sheet to protect your clothing.

Icon - Elements Webflow Library - BRIX Templates

Can I change my preferences anytime?

Yes, you can change the way you would like your laundry washed whenever is most convenient to you. Just log into your account.

Icon - Elements Webflow Library - BRIX Templates

What happens if something is stained?

Stains are always best treated at the time of occurance. If we see something we will pre-treat before we wash but they are not guarenteed to be removed.

Icon - Elements Webflow Library - BRIX Templates

What do you do with hazard orders?

We can refuse service of items soiled with bodily fluids, chemicals, bed bugs, mold, or garbage. We, will return your items unwashed. You will be charged for the order and banned from our service.

Icon - Elements Webflow Library - BRIX Templates

How much does 1 bag weigh?

Our average bag weighs about 10-13lbs.

Icon - Elements Webflow Library - BRIX Templates

How much does it cost?

Visit our Pricing for our most up-to date pricing. All orders are weighed by pound. If your order is "wet" we will re-weigh after your clothes have been cleaned to verify dry weight.  

Icon - Elements Webflow Library - BRIX Templates

When do I pay?

You are charged when we clean your clothing. Your credit card will be put on file when you make your first order.  

Icon - Elements Webflow Library - BRIX Templates

What do I put my laundry in for my first pickup?

Please place your laundry in a 13 gallon trash bag or equivalent. We will pick it up at your specified area and tag it. Upon returning your clean clothes you will be provided with a re-usable draw string bag for future pickups.

Icon - Elements Webflow Library - BRIX Templates

How soon do I get my laundry back?

Your laundry will be delivered back the next business day or on the day you choose in the app.

Icon - Elements Webflow Library - BRIX Templates

I have more questions what should I do?

Please give us a call/text at 419-721-4003 or email us at Hello@SudandDuds.com

Icon - Elements Webflow Library - BRIX Templates