How to Schedule Your Laundry Service

Frequently Asked Questions

Our most asked questions can be found here. If you do not see a answer to one you can always call or text 419-722-4003. You can also email Hello@SudandDuds.com

Will my clothes be washed or dried with other customer's laundry?

No. Your laundry is never mixed with another customer's items. From the moment your laundry is picked up until it is washed, dried, folded, and delivered back to your home, it remains separate throughout the entire process. Our team carefully tracks every order, and our facility is equipped with cameras to help ensure accuracy and accountability.
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Can you hang my clothes?

Yes! We know that everyone has different preferences, which is why you can customize your laundry service. In your account settings, simply choose which items you would like hung and which you would prefer folded. There is no additional charge for hanging your clothes, so you can enjoy a laundry pickup and delivery service that is tailored to your needs.

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What detergents do you use?

Sud n Duds offers a variety of detergents and laundry care products to fit your preferences. Through your account, you can choose from several detergent options, along with other laundry products, so your clothes are cleaned the way you like.

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How do you handle colors?

We take extra care to help protect your clothing during every wash. Every laundry order is washed with a color catcher sheet designed to help prevent dyes from transferring between garments.

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Can I change my preferences anytime?

Yes, you can change the way you would like your laundry washed whenever is most convenient to you. Just log into your account.

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What happens if something is stained?

Yes! You can update your laundry preferences whenever it's convenient for you by logging into your account. Whether you want to change your detergent selection, washing instructions, or decide which items should be folded or hung, your preferences can be updated at any time.

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What do you do with hazard orders?

To protect our employees, equipment, and other customers' laundry, Sud n Duds reserves the right to refuse service for items contaminated with hazardous materials. This includes clothing or linens soiled with bodily fluids, chemicals, mold, bed bugs, excessive pet waste, or garbage. If a hazardous order is received, the items will be returned unwashed, the order will still be charged, and the account may be permanently removed from our laundry pickup and delivery service.

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How much does 1 bag weigh?

Our average bag weighs about 10-13lbs.

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How much does it cost?

Visit our Pricing for our most up-to date pricing. All orders are weighed by pound. If your order is "wet" we will re-weigh after your clothes have been cleaned to verify dry weight.  

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When do I pay?

You are charged when we clean your clothing. Your credit card will be put on file when you make your first order.  

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What do I put my laundry in for my first pickup?

Please place your laundry in a 13 gallon trash bag or equivalent. We will pick it up at your specified area and tag it. Upon returning your clean clothes you will be provided with a re-usable draw string bag for future pickups.

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How soon do I get my laundry back?

Your laundry will be delivered back the next business day or on the day you choose in the app.

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I have more questions what should I do?

Please give us a call/text at 419-721-4003 or email us at Hello@SudandDuds.com

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